This privacy policy applies to Holmwood Ltd.
SECURITY & PRIVACY
We are committed to respecting and safeguarding the privacy of our customers in compliance with GDPR guidelines. This policy sets out how we will treat your personal information when you visit our showroom or website. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
INFORMATION THAT WE MAY COLLECT
When requesting our services we will collect information from you such as your name, address, contact telephone numbers and email address. This information is required to provide the service that we offer in order for us to contact you regarding appointments and to send out your personalized information.
We do our best at all times to maintain the accuracy of the personal information you do supply to us. Notification of any change to title, address, telephone numbers or email addresses can be made at any time by yourself by contacting us on the details given at the bottom of this policy.
If you contact us, we may keep a record of that correspondence.
Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. The use of cookies allows us to monitor and tailor our website to ensure that it is user friendly and informative. For example, we may monitor geographical location of users, browser types, length of visits and pages viewed. We will not be able to identify you individually from this data.
HOW WE USE THE INFORMATION COLLECTED
Personal information submitted to us will be used for the purposes specified in this privacy policy or in relevant parts of our website. We may use your personal information:
• To identify you and any account that you hold with us
• To confirm appointments booked with us and notify you of any changes to those if required
• To send statements and invoices to you in line with your order
• To register warranties where applicable for products that you have purchased from us
• To send you our newsletter and other marketing communications relating to our business
• To deal with enquiries and complaints made by or about you relating to the service or company.
INFORMATION DISCLOSURE
We may disclose your personal information in the following ways:
• Where you have given us permission to do so.
• To the extent that we are required to do so to comply with any legal obligation.
• In connection with any legal proceedings or prospective legal proceedings.
• In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
If you purchase products from us you give your permission for us to share your data with third parties in order for us to fulfil our contractual obligations this includes, but is not limited to our designers, our fitters, our suppliers.
DATA SECURITY
We will take all reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password and firewall protected) servers.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
YOU’RE RIGHTS
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
• request to be made in writing
• the supply of appropriate evidence of your identity. For this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address.
• Detail of the personal data that you want access to.
We may withhold such personal information to the extent permitted by law.
UPDATING INFORMATION
You have the right to request that your data be amended in the case of any inaccuracies free of charge. Notification of any changes should be made by yourself by contacting our office on the details given at the bottom of this policy
OPT OUT RIGHTS
You have the right to opt out of being contacted by us about our products and services, you may do so by:
• sending an email or writing to us using the details found at the bottom of this page
COOKIES
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
COOKIES DO NOT IN ANYWAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER.
THIRD PARTY WEBSITES
Our websites may contain links to third party websites. In the case of third party website links we are not responsible for the privacy policies or practices of these websites and would suggest that you read their policies before continuing to use the sites.
POLICY AMENDMENTS
We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
COMPLAINTS
If you are unhappy with the way you have been treated in relation to the data we collect and our processing of it you can raise a complaint in the first instance by contacting our office on the details given below. If you are still dissatisfied with the outcome you can raise a complaint with the Information Commissioner’s Office at:
Churchill House, 17 Churchill Way, Cardiff CF10 2HH
CONTACT
If you have any questions about this privacy policy or our treatment of your personal information, please write to us at:
Holmwood Limited
5 Oaktree Business Park
Bromfield Industrial Estate
MOLD
Flintshire
CH7 1XB